Easynews FTW
Easynews is the company I pay for usenet access. They have a pretty low cost ($10/month for 20GB of download with rollover) service and an incredibly useful web interface to newsgroups. They also run a “loyalty program” which (if I understand it correctly) gives you an extra GB download quota for every year you’ve been a member - so after being a member for a year you get 21GB/month and after 2 years it’s 22GB/month, etc.
Something in my account recently expired (probably some part of my credit card billing) and my auto-billing just failed so they automatically closed my account. This was a little upsetting because with the GB spillover I’d accumulated about a 65GB buffer of unused download capacity that I wanted to retain. So I contacted their support who replied in 6 minutes informing me that I just needed to sign up again with exactly the same username and my quota would be restored and my status in the loyalty program would also stay intact.
This is the great combination of a great service and support system that makes for a happy consumer. Their service is basically up all the time, priced reasonably, has great incentives to become and stay a member (quota rollover and the loyalty program), and the support is fast, competent, and simple.